You're currently on:

Delivery and returns


UK Delivery

For addresses within UK mainland, we aim to deliver your goods 2 / 3 days but please allow 7 days from receipt of your order.  Items are dispatched using Royal Mail, Parcelforce therefore someone will need to sign for the package.

 

If an item is out of stock we will contact you to discuss a suitable outcome but in cases of bespoke products there may be a delay, in some cases up to 28 days. Please note that during certain times of the year (i.e. Christmas), delivery times will vary

 

Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike).We are happy to deliver to a work or other chosen address given when placing order.

 

The charges for delivered goods are to UK . Europe, North America and Rest of World. All goods are sent using Royal Mail postage charges which include tracking. We will always aim to have your items with you 2 / 3 days UK only, 3 / 4 days EU and 5 / 7 days Rest of World).

 

 

General Information

Orders will be sent to the delivery address that you specify when placing your order We cannot be held responsible if this delivery address is incorrect We will not be able to accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that ALL packages are signed for.

 

On occasion items may be lost in transit. If this occurs, please contact our customer services department by email at customerservices@mcdadeneckwear.co.uk or by telephone on +44 (0141) 554 0448 quoting your order number and full delivery address and we will investigate the issue.


 

Returns

If you are unhappy with your purchase we will (except in relation to any products purchased at reduced price during any sale) exchange or refund a product within 28 days of receipt, provided it is returned to us in a fully re-saleable condition. This does not affect cancellations or your statutory rights We will exchange or refund a product purchased at reduced price during any sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition.

  Please contact us prior to returning an item by email.  You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order.

 

If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you it the product is damaged, faulty, or does not match your order.

 

Products should be returned in their original packaging. Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.

 

When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department.

Head Office

43 Whitlawburn Terrace

Cambuslang

Glasgow, Scotland, UK

G72 8BZ

Glasgow

t
: 0141 554 0448

f
: 0141 530 5455

Edinburgh

t
: 0131 516 7090

Manchester

t
: 0161 820 8656

London

t
: 0203 582 1113

Opening hours

Mon-Thurs :
9.00am to 6.00pm

Friday :
9.00am to 3.00pm

Sat & Sun :
Closed

Contacts

Enquiries: siobhan@mpwuk.com

General Sales: sales@mpwuk.com

Accounts: accounts@mpwuk.com

Sewing Room: avril@mpwuk.com

Cutting Room: david@mpwuk.com

Further Information